Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect:

Information You Provide

• Name
• Company or organization name
• Job title or designation
• Email address
• Telephone number
• Business address
• Information submitted through contact or enquiry forms
• Information provided during consultations or project discussions
• Information contained in communications with us
• Information necessary to prepare proposals, quotations, contracts, invoices, or deliverables

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Approximate location derived from technical information
• Date and time of visits
• Referring website
• Website interaction and usage information

We may use cookies and similar technologies for website functionality, analytics, security, and, where permitted, marketing purposes.

2. How We Use Your Information

We may use information collected by us to:

• Respond to enquiries and requests.
• Provide and manage our services.
• Prepare proposals, quotations and agreements.
• Communicate with clients and prospective clients.
• Manage projects and client relationships.
• Process payments and maintain business records.
• Improve our website, services and customer experience.
• Conduct business analysis and internal administration.
• Maintain security and prevent fraud, misuse or unauthorized access.
• Comply with applicable legal, regulatory and contractual obligations.
• Send relevant business communications or marketing materials where permitted by applicable law.

We will not use your personal information for purposes materially inconsistent with those described in this Policy without an appropriate lawful basis or notice where required by law.

3. Legal Basis for Processing

Where applicable data-protection law requires a lawful basis for processing personal information, we may rely on:

• Your consent.
• The performance or preparation of a contract.
• Compliance with legal obligations.
• Legitimate business purposes where legally permitted.
• Protection of legal rights and interests.
• Other lawful grounds recognized by applicable law.

Where processing is based on consent, you may withdraw that consent subject to applicable legal requirements and limitations.

4. Sharing of Information

We may share information where reasonably necessary with:

• Our employees and authorized personnel.
• Professional advisers.
• Technology and software providers.
• Hosting and cloud-service providers.
• Payment processors.
• Consultants and contractors.
• Service providers supporting our business operations.
• Government, regulatory or law-enforcement authorities where legally required.

We do not sell personal information as a business practice.

Where third parties process personal information on our behalf, we seek to use appropriate contractual and organizational safeguards where required.

5. Client Information

Where you engage Delphin, we may process information provided by you or your organization in order to perform the agreed services.

Depending on the nature of the engagement, the Client may remain responsible for determining the purposes and lawful basis for processing personal information, while Delphin may process such information on the Client's behalf in accordance with applicable instructions and contractual requirements.

6. Data Security

We take reasonable technical, organizational and administrative measures designed to protect personal information against:

• Unauthorized access.
• Unauthorized disclosure.
• Loss or destruction.
• Accidental alteration.
• Misuse.
• Other reasonably foreseeable security risks.

However, no electronic transmission, storage system, website, or online service can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary for:

• Providing services.
• Maintaining business records.
• Accounting and taxation.
• Legal compliance.
• Resolving disputes.
• Enforcing agreements.
• Preventing fraud or misuse.

When information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with our applicable procedures and legal obligations.

8. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Enable website functionality.
• Remember preferences.
• Understand website traffic and usage.
• Improve website performance.
• Maintain security.
• Support analytics or marketing where permitted.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where required by applicable law, we will obtain consent before placing non-essential cookies or similar technologies.

9. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party website before providing personal information.

10. International Data Transfers

Where personal information is transferred or accessed across national borders, we will take reasonable steps required by applicable data-protection law to ensure that such transfers are subject to appropriate safeguards.

11. Your Privacy Rights

Depending on applicable law and your relationship with Delphin, you may have rights relating to your personal information, including rights to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Withdraw consent where processing is based on consent.
• Request information regarding processing.
• Raise a grievance or complaint.
• Exercise other rights provided under applicable law.

Requests may be submitted using the contact details provided below.

We may need to verify your identity before responding to certain requests.

Some rights may be subject to legal or contractual limitations.

12. Children's Privacy

Our website and services are intended primarily for businesses and professional users.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

13. Marketing Communications

Where legally permitted, we may send information about Delphin's services, insights, events, announcements, or other business communications.

You may opt out of non-essential marketing communications at any time by using the unsubscribe mechanism provided or by contacting us.

We may continue to send essential service-related communications where necessary.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

15. Indian Data Protection Law

Where applicable, Delphin intends to comply with relevant Indian data-protection requirements, including the Digital Personal Data Protection Act, 2023 and applicable rules, regulations, notifications, and directions in force from time to time.

Where other privacy laws apply based on the location of the individual or Client, Delphin will seek to comply with applicable requirements relevant to the processing.

16. Contact Us

If you have questions regarding this Privacy Policy, wish to exercise applicable privacy rights, or have a privacy-related complaint, please contact:

Delphin

Legal Entity: Delphin

Email: admin@delphin.in

Website: https://www.delphin.in

Registered Address: [Registered address to be confirmed]

Data Protection Contact: admin@delphin.in